UG Bazaar | Best Online Shopping in Nepal | Frequently Asked Questions

Question 1

I want to open up a franchise of UG Cakes. Is it possible?

Accepted Answer

We are a tech-enabled bakery with close to 100% automation in business processes. With our franchise, you get unmatched world-class management systems that are developed fully by UG Cakes and will help you manage the whole store through a single portal while maintaining top notch production efficiency and customer service.

If this is what you're looking for, you can reach out to us.

Question 2

Can I always order cakes with seasonal fruits?

Accepted Answer

Seasonal fruits are only available in their own season only and are subject to availability in our usual suppliers. Even if fruits are available in other stores, we will not be able to source it since we need to first complete the audit of that supplier for quality, cost and continuity of supply. In case of availability, we can switch to other perennial or canned fruits that match the cake design.

Eg.
Strawberries can be substituted with canned cherries.
Mangos can be substituted with canned peach.

Question 3

What is the cost of a cake in Nepal?

Accepted Answer

The cost of a cake in Nepal varies depending on the size and flavor. On average, a small cake (500 gm) might cost around NPR 500, while a large cake (1 kg) can cost up to NPR 2000.

Question 4

Can I place a cake order in Nepal over the phone?

Accepted Answer

Yes. You can give us a ring at  +977 9803727484 / 9803727485. You can also place orders online using our newly updated website, which features simple checkouts.

Question 5

What is UG Cakes?

Accepted Answer

The name comes from the origin of the company. UG stands for Urban Girl, which was established in 2012 with a vision to build sustainable home-grown e-commerce. After years of experience and R&D, we have come up with UG Cakes, which is now live as intended.

Question 6

What can I buy at UG Cakes?

Accepted Answer

You can buy cakes, gift items, personalized mugs, flowers, personalized chocolates, and more curated gifts.

Question 7

Can I send a cake anonymously in Nepal?

Accepted Answer

Yes! You can! Just add a note during checkout telling us that the cake is being sent as a surprise. We will make sure that the recipient doesn’t know who sent it.

Question 8

Can You Write a Message on My Cake?

Accepted Answer

Yes! There are several options available for those who want a message written on their cake. Almost all our cakes can be written on at no extra cost.

Question 9

How do I place a cake order online in UG Cakes?

Accepted Answer

To place a cake order online from UG Cakes, you can follow these steps:

Go to the UG Cakes website (https://www.ugcakes.com/) or download their app.

Browse through their cake options and select the one you want to order. You can also customize your cake with your preferred flavor, size, design, and message.

Once you have selected your cake, add it to your cart, and proceed to checkout.

At the checkout, provide your delivery address, contact information, and preferred delivery time. Make sure to provide accurate information to ensure timely delivery.

Choose your preferred payment method, such as a credit or debit card, net banking,  digital wallet, or cash on delivery.

After completing the payment, you will receive an order confirmation with the estimated delivery time.

If you have any queries or issues related to your order, you can contact UG Cakes customer support through their website or app. They are available to assist you with your order and ensure your satisfaction.

Question 10

Does UG Cakes offer eggless cakes?

Accepted Answer

Yes, UG Cakes offers eggless cakes upon request.

Question 11

Does UG Cakes offer customization options for cakes?

Accepted Answer

Yes, UG Cakes offers customization options for cakes. Customers can choose their preferred flavor, size, shape, and design.

Question 12

Can I cancel or change my cake order after placing it?

Accepted Answer

Yes, you can cancel or change your cake order by contacting UG Cakes at least 24 hours before the delivery time.

Question 13

Does UG Cakes offer delivery services outside Kathmandu Valley?

Accepted Answer

Yes, UG Cakes offers delivery services outside Kathmandu Valley, but additional charges may apply.

Question 14

Can I pick up my cake order from a UG Cakes outlet?

Accepted Answer

Yes, customers can pick up their cake orders from any UG Cakes outlet. Simply select the "pickup" option during the checkout process.

Question 15

Does UG Cakes offer sugar-free cakes?

Accepted Answer

Yes, UG Cakes offers sugar-less cakes for customers. It's not completely sugarfree but we avoid using sugar wherever possible by using sugarfree sponge, sugarfress syrup and use minimal cream and avoid sugar decorations as much as possible.

Question 16

Is it Possible for a Mothers Day cake with Photo?

Accepted Answer

Absolutely! You can. All you need is to choose your mother’s fav picture and Order from the app or the web.

Question 17

Can I download UG Cakes App?

Accepted Answer

We are live on playstore, from Aug 7, 2020! Check the link on the footer section of the website or simply search for UG Cakes on play store and download! We update the app often with new features and feedback incorporated. Please help us to serve you better with you feedback. :)

Question 18

I want to add my gift items for sale in UG Cakes, how can I do that?

Accepted Answer

Yes you can! We have a host of features if you want to sell at UG Cakes including a dedicated seller dashboard where you can manage stock, see orders, check our new customers and followers, respond to feedback and complaints, put up vacancies, schedule interviews, add products to sale, add treasures to your items for customers to find, and many more host of features which will be added! Let us worry of the tech while you plan on how to serve your customers better, through UG Cakes.

Question 19

Why am I being charged higher than the shown price?

Accepted Answer

You will never be charged higher than the shown price by UG. The payment system is automated therefore there the final price is what the system sets. However, there can be payment charges specific to the payment methods, which are actually the charges levied by the payment processor and not us. In case of such charges, you will be shown before making the payment about the processing charges. If you believe you have been charged extra, please write to us immediately so we can resolve the issue for you.

Question 20

The ad said cashback but I did not get any cashback or discount during payment!

Accepted Answer

Cashbacks are processed by the payment partner who has partnered with us to provide cashback when the specified payment method or card is used. Cashbacks are processed by the payment partners, and therefore might be processed in bulk after the campaign is over. Sometimes, it can be instant depending on the payment partner. Please contact the payment provider with your transaction details for more info on when your cashback will be processed.

Question 21

What payment options are available for ordering cakes online from UG Cakes?

Accepted Answer

Payment Options for Online Cake Orders From UG Cakes

When it comes to ordering cakes online from UG Cakes, there are several payment options available. These include:


1. Debit/Credit Card

Debit and credit cards are the most common payment options when it comes to online transactions. You can pay with your debit or credit card when ordering a cake online from UG Cakes. All you need to do is enter your card details, and the amount will be deducted from your account.

2. Connect IPS

Connect IPS is another popular payment option for online transactions. You can use Connect IPS to pay for your online cake order if you have a bank account with online banking facilities. You only need to select the payment option and choose your bank. You will then be redirected to your bank's login page to complete the transaction.


3.  Mobile Wallets 

Mobile wallets like Esewa, IME Pay, fonepay, and Khalti have become increasingly popular over the years. These wallets allow you to store money and make transactions without the need for cash or cards. When ordering a cake online from UG Cakes, you can use your mobile wallet to make the payment. Simply select the mobile wallet option and enter your mobile number and OTP to complete the transaction.


4. Cash on Delivery

Cash on delivery is a popular payment option for those who prefer to pay in cash. When ordering a cake online, you can choose the "cash-on-delivery option." The cake will be delivered to your doorstep, and you can pay the delivery person in cash.

Question 22

My card payment always fails? Is there a problem with the site/app?

Accepted Answer

Card payments are not processed at our end. The payment providers in Nepal (NIC, HBL, NBL) use third Cybersource, 2C2P or CompassPlus for payment processing, and any error raised is completely related to the payment processor, processing bank or issuing bank. The first step would be to contact your bank and inquire why your payment was not completed which usually solves the issue.

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